About the Account Manager position
We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
Responsibilities:
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Acting as a communication hub for clients/customers
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Building long-term rapport with customers
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Being able to negotiate contracts effectively
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Resolving customer disputes and attending to enquiries
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Providing reports on account
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Finding opportunities to assist with the growth of the company
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Developing ideas/strategies to help build a good relationship with clients
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Assisting with critical issues and escalations
Requirements:
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Experience as an Account Manager or related profession
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Excellent communication skills
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Familiar with CRM software and MS Office
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Knowledgeable about delivering solutions based on customer needs
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Ability to manage multiple projects
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Excellent negotiation and leadership skills
- BA/BSc degree in Marketing, Business or related field